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Social gamification in enterprise crowdsourcing

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    10.04.2018

10

English Enterprise crowdsourcing capitalises on the availability of employ-ees for in-house data processing. Gamification techniques can help aligning employees’ motivation to the crowdsourcing endeavour. Although hitherto, research efforts were able to unravel the wide arsenal of gamification techniques to construct engagement loops, little research has shed light into the social game dynamics that those foster and how those impact crowdsourcing activities. This work reports on a study that involved 101 employees from two multinational enterprises. We adopt a user-centric approach to ap-ply and experiment with gamification for enterprise crowdsourcing purposes. Through a qualitative study, we highlight the importance of the competitive and collaborative social dynamics within the enterprise. By engaging the employees with a mobile crowdsourc-ing application, we showcase the effectiveness of competitiveness towards higher levels of engagement and quality of contributions. Moreover, we underline the contradictory nature of those dynam-ics, which combined might lead to detrimental effects towards the engagement to crowdsourcing activities.
Faculty
Faculté des sciences et de médecine
Department
Département d'Informatique
Language
  • English
Classification
Computer science
License
License undefined
Identifiers
  • RERO DOC 308931
Persistent URL
https://folia.unifr.ch/unifr/documents/306886
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