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jsm-12-2022-0388_0
Journal article

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Micro-Level Mechanisms to Support Value Co-Creation for Design of Digital Services

BP2-STS

  • 2023
Published in:
  • Journal of Service Research. - SAGE Publications. - 2023, vol. 27, no. 3, p. 381-396
Well-being
Co-creation
Participation
Resource integration
Service ecosystem
Transformative service research
Service-dominant logic
Customer participation
Transformative
English Purpose – Following the continued development of transformative service research and the prevalence of the service-dominant logic in services marketing literature, increased scholarly interest centers on the co-creation of service actors’ well-being. In light of this significant evolution in service research, this study aims to provide a systematic review and synthesis of the growing, fragmented body of literature on well-being cocreation in services. Design/methodology/approach – The hybrid systematic review approach combines bibliometric and framework-based literature reviews to analyze a sample of 160 article obtained from the Web of Science database. To examine the conceptual structure of the research domain, VOSviewer is used for conducting a bibliometric coupling analysis and a keyword co-occurrence analysis. Next, a content analysis is used to explore how the extant literature addresses the key concepts of service actors’ participation in co-creation, their resource integration and well-being outcomes across the micro-, meso- and macro levels of service ecosystems. Findings – Service actors’ participation and resource integration are key theoretical concepts for understanding well-being co-creation. Yet, a comprehensive overview of well-being co-creation across the different levels of service ecosystems is lacking due to the presence of various application contexts, levels of aggregation, theoretical backgrounds and methodological perspectives. A conceptual framework of well-being cocreation in service ecosystems is developed, highlighting the participation of multilevel service actors and suggesting priorities for further research. Originality/value – To the best of the author’s knowledge, this paper represents a first effort to systematically review and organize growing literature on well-being co-creation in service ecosystems.
Faculty
Faculté des sciences économiques et sociales et du management
Department
Département des sciences du Management
Language
  • English
Classification
Economics
License
CC BY
Open access status
hybrid
Identifiers
Persistent URL
https://folia.unifr.ch/unifr/documents/334073
Other files
jsm-12-2022-0388_appendix_1
jsm-12-2022-0388_appendix_1
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