User Perceptions of News Recommender Systems and Trust in Media Outlets: A Five-Country Study
BP2-STS
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Blassnig, Sina
ORCID
Institute for Digital Communication and Media Innovation, University of Fribourg (CH), Fribourg, Switzerland
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Mitova, Eliza
ORCID
Department of Communication and Media Research, University of Zurich, Zurich, Switzerland
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Strikovic, Edina
ORCID
Amsterdam School of Communication Research, University of Amsterdam, Amsterdam, Netherlands
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Urman, Aleksandra
ORCID
Department of Informatics, University of Zurich, Zurich, Switzerland
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de Vreese, Claes
ORCID
Amsterdam School of Communication Research, University of Amsterdam, Amsterdam, Netherlands
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Hannák, Anikó
ORCID
Department of Informatics, University of Zurich, Zurich, Switzerland
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Esser, Frank
ORCID
Department of Communication and Media Research, University of Fribourg (CH), Fribourg, Switzerland
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Published in:
- Journalism Studies. - 2024, p. 1-23
English
The study investigates user perceptions of news media’s employment of news recommender systems (NRS) and their relation to trust in media outlets. A cross-sectional survey (n = 5079) in the United Kingdom, United States, Poland, the Netherlands, and Switzerland shows that higher algorithmic knowledge, users’ perceived skills, and news aggregator use correspond to increased perceptions that news media use NRS. Moreover, higher perceived NRS use of specific news outlets is associated with lower trust in those outlets but perceived benefits and concerns related to NRS moderate this relationship. Our findings highlight the need for media organizations to ensure a responsible and transparent use of such systems, highlight benefits for users, and address concerns to avoid misperceptions of their NRS use and maintain user trust.
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Faculty
- Faculté des sciences économiques et sociales et du management
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Department
- Institut pour la communication numérique et l'innovation des médias
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Language
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License
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CC BY
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Open access status
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green
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Identifiers
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Persistent URL
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https://folia.unifr.ch/unifr/documents/329048
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