Human and machine-induced social stress in complex work environments: Effects on performance and subjective state
PSPE
- Thuillard, S. Université de Fribourg
- Audergon, L. Université de Fribourg
- Kotalova, T. Université de Fribourg
- Sonderegger, A. Bern University of Applied Sciences, Business School, Institute for New Work
- Sauer, J. Université de Fribourg
- 2023
Published in:
- Applied Ergonomics. - Elsevier BV. - 2023, vol. 115, no. 104179, p. 1-10
Human Factors and Ergonomics
Social Stress
Human-machine interaction
Performance
Negative feedback
Ostracism
English
Social stress at work can lead to severe consequences. As a result of technological developments, social stress will increasingly be induced by machines. It is therefore crucial to understand how machine-induced social stress affects operators. The present study aimed to compare human and machine-induced social stress with regard to its effect on primary and secondary task performance, and on subjective state (e.g., self-esteem, mood and justice). 90 participants worked on a high-fidelity simulation of a complex work environment, on which they had received extensive training (2h15). Social stress was induced by a human or a machine using a combination of negative performance feedback and ostracism. Results indicate that social stress did not affect performance, affect or state self-esteem. Machine-induced and human-induced social stress overall had similar effects, except for the latter impairing perceived justice. We discuss implications of these results for automation at the workplace, and outline future research directions.
- Faculty
- Faculté des lettres et des sciences humaines
- Department
- Département de Psychologie
- Language
-
- English
- Classification
- Psychology
- License
- CC BY
- Open access status
- hybrid
- Identifiers
-
- DOI 10.1016/j.apergo.2023.104179
- ISSN 0003-6870
- Persistent URL
- https://folia.unifr.ch/unifr/documents/326962
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