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Emotion Work: A Work Psychology Perspective
Journal article

Emotion Work: A Work Psychology Perspective

  • Zapf, Dieter Alliance Manchester Business School, University of Manchester, Manchester, United Kingdom;
  • Kern, Marcel Department of Psychology, Goethe University Frankfurt, 60629 Frankfurt am Main, Germany;, de
  • Tschan, Franziska Institute of Work and Organizational Psychology, University of Neuchâtel, 2000 Neuchâtel, Switzerland; email: Franziska.Th
  • Holman, David Alliance Manchester Business School, University of Manchester, Manchester, United Kingdom;
  • Semmer, Norbert K. Department of Psychology, University of Bern, 3012 Bern, Switzerland;
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  • 2020-11-16
Published in:
  • Annual Review of Organizational Psychology and Organizational Behavior. - Annual Reviews. - 2020, vol. 8, no. 1
English Emotion work, the management of feelings and emotional displays in response to emotion work requirements, can have both positive and negative effects on well-being and performance. Adopting a work psychology perspective and drawing on work stress and work design literatures, we outline an expanded model of emotion work, regarding emotion work requirements as job characteristics and as part of broader task requirements. The challenge-hindrance stressors framework helps explain positive effects of emotion work in terms of professional role fulfillment. We emphasize the importance of negative events and negative emotions for outcomes of surface acting conditions, and we highlight the often-neglected role of automatic emotion regulation in emotion work. Research on culture suggests that existing results are mostly valid for Western cultures. Practical and research implications refer to a stronger emphasis on conditions at work in general, including stressors and resources, which together determine the meaning of emotion work conditions. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 8 is January 21, 2021. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.
Language
  • English
Open access status
closed
Identifiers
Persistent URL
https://folia.unifr.ch/global/documents/61017
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