Satisfaction With Informal Volunteering During the COVID-19 Crisis: An Empirical Study Considering a Swiss Online Volunteering Platform
- Trautwein, Stefan ORCID University of Freiburg, Germany
- Liberatore, Florian ZHAW School of Management and Law, Winterthur, Switzerland
- Lindenmeier, Jörg University of Freiburg, Germany
- von Schnurbein, Georg ORCID University of Basel, Switzerland
- 2020-10-23
Published in:
- Nonprofit and Voluntary Sector Quarterly. - SAGE Publications. - 2020, p. 089976402096459
English
The COVID-19 pandemic has led to a huge wave of compassion. In particular, online volunteering platforms established channeling help for high-risk groups. It is unclear under which conditions volunteers were satisfied with their COVID-19 volunteering mediated by these platforms and whether they will continue their engagement after the crisis. Therefore, and considering personal susceptibility to COVID-19 infection, this study analyzes the effects of different platform support for volunteers and the fulfillment of volunteers’ motives. The study is based on an online survey of a sample of 565 volunteers who registered at and were placed by a Swiss online platform. Fulfillment of distinct volunteer motives and platform support drive COVID-19 volunteering satisfaction. Moreover, motive fulfillment and platform-related support indirectly impact willingness to volunteer long-term via volunteering satisfaction. Finally, the empirical results show that motive fulfillment and the effect of platform support are contingent on perceived susceptibility to infection.
- Language
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- English
- Open access status
- bronze
- Identifiers
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- DOI 10.1177/0899764020964595
- ISSN 0899-7640
- Persistent URL
- https://folia.unifr.ch/global/documents/51089
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