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Embodied Conversational Agents
Journal article

Embodied Conversational Agents

  • Krämer, Nicole C. Department of Social Psychology – Media and Communication, University Duisburg-Essen, Germany
  • Bente, Gary Department of Psychology, University of Cologne, Germany
  • Eschenburg, Felix Department of Psychology, University of Cologne, Germany
  • Troitzsch, Heide Institute for Research and Development of Collaborative Processes ifk, University of Applied Sciences Northwestern Switzerland, Olten, Switzerland
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Published in:
  • Social Psychology. - Hogrefe Publishing Group. - 2009, vol. 40, no. 1, p. 26-36
Arts and Humanities (miscellaneous)
Sociology and Political Science
General Psychology
Social Psychology
English It was analyzed whether an embodied conversational agent (ECA) has specific advantages when employed with privacy invading technologies such as a biometric security system. The study compares the effects of an ECA interface with the effects of conventional text-based and voice-based interfaces on user acceptance and usability. An additional variable was whether the biometric system falsely rejected the user twice or whether it directly accepted him/her. Results of the 2 × 3 between-subjects design indicated that, although overall the text interface is rated most positive, voice and ECA yield distinct social effects: They have more advantageous consequences when problems arise – i.e., when the user is rejected repeatedly. The implications for social psychology in terms of applicability of new research methods as well as insights concerning fundamental research are discussed.
Language
  • English
Open access status
closed
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Persistent URL
https://folia.unifr.ch/global/documents/37518
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