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FINAL BT Daven.pdf
Bachelor thesis

Elements to consider in the elaboration of a knowledge management strategy for ITU projects

SONAR|HES-SO

  • Genève : Haute école de gestion de Genève

156 p.

Bachelor of Science HES in International Business Management: Haute école de gestion de Genève, 2021

English Part of the mandate of the International Telecommunication Union, the United Nations specialized agency for information and communication technologies, is implementing development projects around the globe. The Project Support Division, the service responsible for supporting these projects, started introducing knowledge management initiatives in project activities. These first measures are aimed at avoiding the repetition of mistakes and learn from past projects. The next step for developing knowledge management in ITU projects is to design a knowledge management strategy. Drafting such a strategy is a decisive step in developing knowledge management in an organization or department and requires the careful identification of current practices, current needs, and consultations with the concerned staff. This research aimed to identify the key elements that the Project Support Division should consider when drafting a knowledge management strategy for projects. By observing the strategies in other organizations, conducting an internal survey, interviews, and a focus group session, the research highlighted key elements and issued recommendations for ITU. The recommendations to the International Telecommunication Union and the Project Support Division include preferred sources of knowledge by different staff members, the most effective ways to transfer and retain organizational knowledge, the most valuable types of knowledge in the organization, the phase of the project cycle in which knowledge from past projects is the most useful and the importance of live information on projects. The research also identified the knowledge products that may be less useful to retain for the organization, the obstacles to the implementation of knowledge management initiatives in ITU projects, the needs in terms of communication around projects, incentives to foster knowledge management behaviors, and proposed to map the current knowledge of the organization.
Language
  • English
Classification
Economics
Notes
  • Haute école de gestion Genève
  • International Business Management
  • hesso:hegge
Persistent URL
https://folia.unifr.ch/global/documents/319801
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