Twenty-seven Years of Service Research : a Literature Review and Research Agenda
Université de Fribourg
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Furrer, Olivier
University of Fribourg
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Yu Kerguignas, Jie
University of Fribourg
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Delcourt, Cécile
University of Liège
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Gremler, Dwayne D.
Bowling Green State University
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Published in:
- Journal of Services Marketing. - Emerald Group Publishing Limited. - 2020, vol. 34, no. 3, p. 299-316
English
Purpose – The growing service sector has experienced several revolutions that have transformed the way services are created and delivered. In parallel, services increasingly pique the interest of scholars, resulting in an expanding body of knowledge. Accordingly, it is time to reflect on extant service research, assess its boundaries, and think about its future. This paper aims to consider... Show more…
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Faculty
- Faculté des sciences économiques et sociales
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Department
- Département d'économie quantitative
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Language
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Classification
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Economics
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License
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License undefined
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Identifiers
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Persistent URL
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https://folia.unifr.ch/global/documents/309443