Back
Document
Journal article

Twenty-seven Years of Service Research : a Literature Review and Research Agenda

Université de Fribourg

  • Furrer, Olivier University of Fribourg
  • Yu Kerguignas, Jie University of Fribourg
  • Delcourt, Cécile University of Liège
  • Gremler, Dwayne D. Bowling Green State University
Show more…
    2020
Published in:
  • Journal of Services Marketing. - Emerald Group Publishing Limited. - 2020, vol. 34, no. 3, p. 299-316
Emotion
Service innovation
Content analysis
Technology adoption
Ecosystems
Service dominant logic (SDL)
English Purpose – The growing service sector has experienced several revolutions that have transformed the way services are created and delivered. In parallel, services increasingly pique the interest of scholars, resulting in an expanding body of knowledge. Accordingly, it is time to reflect on extant service research, assess its boundaries, and think about its future. This paper aims to consider... Show more…
Faculty
Faculté des sciences économiques et sociales
Department
Département d'économie quantitative
Language
  • English
Classification
Economics
License
License undefined
Identifiers
Persistent URL
https://folia.unifr.ch/global/documents/309443