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JOCCP, 2012
Journal article

Responding to Adverse Situations within Exchange Relationships : The Cross-Cultural Validity of a Circumplex Model

Université de Fribourg

    2012
Published in:
  • Journal of cross-cultural psychology. - 2012, vol. 43, no. 6, p. 943-966
marketing channel relationship
measurement invariance
job-satisfaction
fit indexes
responses
voice
loyalty
neglect
dissatisfaction
individualism
English When faced with adverse situations in exchange relationships, the people involved are required to respond. Response strategies are reactions to such adverse situations and represent cognitive schemata organized in an integrated structure forming a mental map. Extant response strategy research implicitly assumes that the content and internal structure of response strategies is universal, but with few exceptions, it fails to assess cross-cultural validity, a necessary step to investigate potential cultural variations in response strategy preferences. This study has investigated the cross-cultural validity of a circumplex model in the Netherlands, Switzerland, Turkey, and Japan. The seven response strategies examined attained measurement equivalence, and six were organized in an equivalent circumplex structure in all four countries. The findings also revealed cross-cultural differences in people’s preference to use response strategies. This study therefore contributes to cross-cultural psychology literature by demonstrating that response strategy content and structure are nearly universal, whereas preferences for using response strategies vary across cultures.
Faculty
Faculté des sciences économiques et sociales et du management
Department
Département des sciences du Management
Language
  • English
Classification
Social sciences
Other electronic version

Publisher's version

License
License undefined
Identifiers
  • RERO DOC 232622
Persistent URL
https://folia.unifr.ch/global/documents/303879
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