Journal article
Patient satisfaction with primary care: a comparison between conventional care and traditional Chinese medicine.
- Michlig M Institute for Evaluative Research in Orthopaedic Surgery, University of Bern, Bern, Switzerland.
- Ausfeld-Hafter B
- Busato A
- 2008-11-26
Published in:
- Complementary therapies in medicine. - 2008
Cross-Sectional Studies
Female
Humans
Male
Medicine, Chinese Traditional
Patient Satisfaction
Physician-Patient Relations
Physicians
Primary Health Care
Quality of Health Care
Surveys and Questionnaires
Switzerland
English
OBJECTIVES
The evaluation of patient satisfaction with traditional Chinese medicine (TCM) versus conventional medicine (COM) in Swiss primary care.
DESIGN
A cross-sectional study was performed with questionnaires aimed at fulfilment of expectations, perceived treatment effects, and patient satisfaction.
SETTING
Participants were 51 certificated TCM physicians, 71 COM physicians, and 2530 adult patients.
RESULTS
Among patients seeking primary care in Switzerland, those who choose a conventional physician with additional certification in TCM have a higher chance of being completely satisfied with their treatment than patients who choose a physician educated only in COM.
CONCLUSIONS
Physicians who supply TCM in addition to COM are able to satisfy the needs of their patients more completely than solely COM-practicing physicians. Explanations for this difference include less frequent side effects in TCM, better TCM physician-patient interaction with longer duration of consultation, and different treatment expectations of patients seeking TCM.
The evaluation of patient satisfaction with traditional Chinese medicine (TCM) versus conventional medicine (COM) in Swiss primary care.
DESIGN
A cross-sectional study was performed with questionnaires aimed at fulfilment of expectations, perceived treatment effects, and patient satisfaction.
SETTING
Participants were 51 certificated TCM physicians, 71 COM physicians, and 2530 adult patients.
RESULTS
Among patients seeking primary care in Switzerland, those who choose a conventional physician with additional certification in TCM have a higher chance of being completely satisfied with their treatment than patients who choose a physician educated only in COM.
CONCLUSIONS
Physicians who supply TCM in addition to COM are able to satisfy the needs of their patients more completely than solely COM-practicing physicians. Explanations for this difference include less frequent side effects in TCM, better TCM physician-patient interaction with longer duration of consultation, and different treatment expectations of patients seeking TCM.
- Language
-
- English
- Open access status
- closed
- Identifiers
-
- DOI 10.1016/j.ctim.2007.12.001
- PMID 19028336
- Persistent URL
- https://folia.unifr.ch/global/documents/162462
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