González Martínez, Esther Piotrowska, Katarzyna Sterie, Anca-Cristina Vaucher, Carla 2018 application/pdf https://folia.unifr.ch/global/documents/306632 https://folia.unifr.ch/documents/306632/files/gonzalez-martinezetal2018op.pdf eng info:eu-repo/semantics/altIdentifier/doi/10.1002/nop2.128 info:eu-repo/semantics/openAccess License undefined Nursing Open. - Wiley. - 2018, vol. 5, no. 2, p. 197-209 conversation analysis-based coding descriptive statistics hospital internal communication intra- and interprofessional communication mixed methods newcomer nurses nurses requests surgery department telephone calls info:eu-repo/classification/udc/3 Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls http://purl.org/coar/resource_type/c_6501